Shipping Policy

Thank you for choosing LifeVac. We know that receiving your life-saving equipment quickly is of the utmost importance. We are committed to processing and shipping your order as safely and efficiently as possible.

Shipping Times & Delivery

  • Standard Delivery: 5 to 7 business days
  • Processing Time: Orders are typically processed and handed over to our carriers within 1–2 business days (excluding weekends and holidays) before transit time begins.

Once your package has been shipped, you will receive a confirmation email containing a tracking number so you can follow your LifeVac kit’s journey straight to your door.

Order Tracking

As soon as your order is on its way, we will send you a shipping confirmation email with a link to your tracking information. Please allow up to 24–48 hours for the tracking status to update on the carrier’s network.

If you do not receive a tracking number within 3 business days of placing your order, please reach out to our support team at support@lifevac.us.

Address Corrections & Delivery Issues

  • Double-Check Your Address: Please ensure your shipping address is accurate at checkout. We process orders quickly to meet our 5–7 day shipping window, and we cannot guarantee address changes can be made after an order is placed.
  • Lost or Missing Packages: If your tracking info shows that your package was delivered but you haven’t received it, please check with neighbors or your local delivery driver first. If it is still missing, contact us at support@lifevac.us within 7 days of the marked delivery date so we can assist you.

Still Have Questions?

If you have any questions regarding your shipment or need to inquire about bulk/institutional shipping rates, our customer service team is here to help.